- SLA based technical support (telephone, e-mail) with a response time of 24hours.
- Proactive system maintenance, including essential housekeeping and health checks.
- Hosted server support such as compatibility and security updates (e.g. to maintain functionality on new browsers and devices).
- Agreed retained technical triage time.
- Priority when additional support work is needed outside the scope of contract.
- Support for up to 5/10/15/20 computers and 1 or multiple servers depending on the contract.
- Free review of existing IT Setup.
- Free recommendations to IT Setup.